Issuing a Certificate of Completion

As an instructor, it is essential to provide attendees with proper documentation of their participation and achievements. In order to ensure the best experience for both instructors and attendees, it is important to emphasize the requirement of an attendee account for retrieving the certificate. By utilizing their attendee accounts, attendees can easily access and download their certificates, streamlining the process and ensuring accurate record-keeping. Additionally, having attendees utilize their accounts enables future support and assistance related to their certificates and continuing education. In this article, we will guide you through the step-by-step process of issuing a Certificate of Completion, emphasizing the importance of attendee accounts for a seamless experience.

Using a Web Browser

Open a web browser on the device with an internet connection.

Sign in to www.ceuevents.com
Click on 'Events' menu
Locate the event for which the attendee is requesting a Certificate of Completion and click on it.
Next locate the attendee in your records and click on the checkbox under the "Attended" column.

Once the checkmark is selected and turns green, indicating completion, the Certificate of Completion is ready for download by the attendee. At this stage, attendees can conveniently access and retrieve their certificates through their attendee accounts.

Note: If needed, and you want to send a system email to the individual notifying them that their certificate is available, please follow the steps below:

Click on the 'Menu' button located on the attendee's record.
From the menu options that appear, select 'Send'.
This will initiate the system email to be sent to the individual, informing them that their certificate is now available for download.

Bulk Certificate Notifications

By utilizing the bulk email feature, instructors can efficiently notify all relevant attendees with a single message. This helps streamline the communication process and ensures that attendees are promptly informed about the availability of their certificates. To send a bulk email notification follow the steps below:

Click on the event's 'Share' button
In the pop-up window, click on the 'Send' button to initiate the bulk email process.
Under the "Make a selection" option, choose 'Certificate is ready'
The email content will be automatically generated, including the necessary link for attendees to access their certificates. Please refrain from editing the link in the message to ensure its accuracy.
Optionally, you can select 'Exclude previous recipients' if you wish to exclude attendees who have received this message in a previous communication regarding the same event.
Once you have reviewed the email and are ready to send it, click on the 'Submit' button. The email will then be added to the queue for sending.

NOTE: Please be aware that emails in the queue will be processed and sent out at specific intervals. The processing and sending of emails occur at the following times within each hour :00, :20, and :40.

Using CEU Events Mobile App

Open CEU Events App
Locate the event for which the attendee is asking to receive a Certificate and tap on the card
Locate the attendee and tap on the event card
Tap on Issue Certificate
The Certificate of Completion will be automatically issued and attendee will be notified.